Fnb inefficient call centre from credit card department.

so aftr 3 dropped calls to th call centre each 10minutes each and then being put on hold for approx15 minutes I've totally given up on trying to order a new credit card. I did not have the options available to order on my app and online banking hence the call which was at my expense. left really disappointed at how inefficient a bank call centre can be. however when they was ********** transactions going off on my card... and I was supposed to have owed the money's outstanding... I received no less than 3 calls in a matter of 12hours to pay up... without clarifying whether the purchase were mine or not.