Fnb inefficiency

After 7 working days I receive my new debit card after their ATM faultily held it back. That's a really long wait bearing in mind I couldn't conduct any online purchases or transactions. On receiving the new debit card I duly activated this new card online changing the pin immediately only to discover that It was not functional when I wanted to pay for groceries this morning. Another setback. Additionally their secure chat platform is non functional today due to technical problems so I was unable to reach them to try and sort this out. Sorry you do not have my vote of confidence. I will not save with FNB any longer. I will not invest with FNB any longer.