1 reviews | Active since Nov 2012
FNB, Ineffecient, Poor Customer Service
An unauthorized debit went off from my FNB Platinum Cheque Account. After many attempts, I gave up trying to contact the FNB ***** Line. Eventually, after complaining via a different platform, a consultant got in contact with me on 28-05-2024. She advised a ***** number, and that a response / resolution will take anything from 7 - 14 business days.
24-06-2024: I contacted FNB via the secure chat. A consultant eventually rep****, advising that this matter would be escalated and that I would have feedback within 72 hours. Surprise! Surprise! Approx 7 Days later, & I am still awaiting a response!
This sort of Poor Service from FNB is unacceptable! The next step for me is to forward all information onto the Banking Ombudsman, hoping for an intervention and speedy solution!
I seriously need to look at moving away from fnb, as they have proven that they are incapable of handling unauthorized transactions, perhaps more training for their staff is required!
On their 'private reply' [02/07/2024], all they advised was a new reference number!
Wonder if they may assist after they get the necessary training to provide help!!!?, contradictory to their tag line "how can we help you?"
On their 'private reply' [02/07/2024], all they advised was a new reference number!
Wonder if they may assist after they get the necessary training to provide help!!!?, contradictory to their tag line "how can we help you?"