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muriel D

1 reviews | Active since Nov 2009

02 Jun 2019, 20:41

FNB INDIRECTLY BENEFITING FROM THE R99 unauthorized debits through thei charges,

FNB is not helpful to clients, I was a victim of unauthorized debit order by a company called Millionairmilsmrt935 on the 1st June 2019. FNB is aware of these R 99 debits made by ************ companies, when I tried to stop on the 2nd and reverse on app, I got an error message, service not available, until I chatted with a banker, who managed to reverse as an unpaid debit order. Who is now benefiting, Fnb, because they say there are charges for this service, now I see why banks have not been doing anything about these R99 debit orders, it’s a profitable business to them too, I am unhappy and I want to close my premium account, I have already called to close my private credit card, I’m done, moving on to another bank

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Jun 2019, 11:31
Official
Good day Muriel, 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback. 

The reference number is ***.

Regards,
 
Hello Peter Complaints Team 

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