FNB - Incredibly shocking non-service!

I opened an FNBy account online. There was no contact from the courier company as the previous two times when opening and upgrading my account TWICE remotely...So I called FNB customer care to which I was advised that the account was opened but not linked and reassured that everything would be resolved...Days later still nothing...I complained on their website and wrote to them about the breakdown in service - they responded saying that since I opened the account AT A BRANCH I must go in and hand the FICA documents for the account to become active...This was a day after the two week notice via SMS that a deposit is still pending into my 2 week old account! I spoke to my "team of bankers" and complained and was told that I need to make a deposit at an ATM of R100 for the account to be activated!!..I tried that and was still given an error!...EFT's or Transfers, nothing worked...I called in today and they said the courier didn't submit the FICA documents...I was again transferred to the FICA department and was told it takes up to 48 business hours before feedback will be received(since last Wednesday)...I asked the consultant if he could believe that its taken a month to open a savings account for my son and he non-chalantly said YES!...FNBy Account does not have monthly service charges, is this the reason why the level of service and attitude from your employees are so disgusting?? My Gold and Premier Cheque accounts were all done remotely with lightning speed and service. My calls and emails and complaints - chats with bankers a month later has not brought me any closer to start a savings account for my son a MONTH later...This is putrid service that all service fee paying clients of FNB should know about...To date there has been no response to my online complaint...not even an email..."How can we help you?" You can help me cancel all my services and investments with you...Thank you.