FNB incredibly poor service

Absolutely Terrible service, I’m a private client of FNB and wanted to get hold of the credit card division, each time I phoned any of the FNB phone numbers, I get asked by a machine to please put in my ID number which I proceed to do. The machine then tells me that I have entered the incorrect number of digits, and to please enter the number again. This circle continues indefinitely and you absolutely cannot get through to anyone at the bank. Eventually I phone my private banker who is not there so I get through to someone else, I’m in the process of telling them my problem and I here another person in the background telling a joke to which this private banker stops listening to me and giggles. After that she asks me what kind of help I would like, by this time I’m pulling my hair out. I had to hang onto a cellphone for over 20mins. Eventually when I do get through to someone at the credit card division, they don’t understand the simple request from my side, to top it all, while I’m speaking to this person, for some or another reason I get cut off from them. It’s a joke dealing with FNB.