FNB incorrectly upgrade clients to wrong packages

3 weeks ago I contacted the premier suite at FNB to increase the credit limit on my gold credit card, the lady Paulina Garekoe then said to me i have 2 diff accounts i have a platinum cheque acc and a gold credit card, i should align them to one package and pay 1 fee, so i agreed and she did this over the phone without me signing any quotes, they then mess my account up and upgrade me to a private client which i didnt ask to be moved to, Paulina then says over the phone that she will rectify it and it will be resolved in 24hrs, which never happened and they sent me a private banker card and then a private banker calls me only then when i told her i didn't opt for this acc did they realize their mistake, FNB have dumb *********** people working here as to date nothing has been done then they say i need to sign a quote to re-align which i did on Monday and still my account is not sorted out yet, i spoke to 2 diff managers who gave a dam and didn't even call me back as promised, i called back for Griffith to date he hasn't called me back,FNB eat our money but refuse to give us good service i work for Absa i am moving across for half of the banking fees im getting charged by these