AM
Antonio M
1 reviews | Active since Sept 2019
04 Sept 2019, 08:40
FNB - Incorrectly charged hon fee
I have been charged a pmt hon fee of R325. This is incorrect as there were funds available for the debit orders in question. This needs to be reversed immediately as it is a *****ulant.
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Replies (2)
FNB (First National Bank)'s replyOfficial
04 Sept 2019, 10:32Good day Antonio Mano,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards, Hello Peter Complaints Team
***
FNB (First National Bank)'s reply04 Sept 2019, 10:32
Official
Good day Antonio Mano,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards, Hello Peter Complaints Team
***
AM
Antonio M's updateReviewer Update
04 Sept 2019, 14:25I am pleased to say the issue has been resolved and the amount of R325 has been credited.
Thank you to Angelique Feldman for taking the time to call me and inform me of the technical error on FNB's side. I am happy with the outcome and the professional manner in which FNB has handled this issue.
Thank you to Angelique Feldman for taking the time to call me and inform me of the technical error on FNB's side. I am happy with the outcome and the professional manner in which FNB has handled this issue.
AM
Antonio M's update04 Sept 2019, 14:25
Reviewer Update
I am pleased to say the issue has been resolved and the amount of R325 has been credited.
Thank you to Angelique Feldman for taking the time to call me and inform me of the technical error on FNB's side. I am happy with the outcome and the professional manner in which FNB has handled this issue.
Thank you to Angelique Feldman for taking the time to call me and inform me of the technical error on FNB's side. I am happy with the outcome and the professional manner in which FNB has handled this issue.