FNB INCORRECTLY CHARGE ARREARS INTO MY LOAN

for the past few years(Since 20150 i had a personal loan with FNB.i have been paying R2671.78 monthly.I have notice exorbitant interest being charged and i feel my loan payment has been extended.

I have made a call this morning 19 November 2019 @11:45 Consultant Myburgh Fallen handled the call.I asked for the settlement amount and i was advised by her my account is in arrears.I asked which month wasnt paid because according to my bank statements my account has been paid monthly. She confirmed May 2019 wasnt paid hence the arreas.

I went to check my bank statement again for second time to check,all payments for FNB were all up to date.

I have made a second call which was handled by Ntokozo Ntsele,he confirmed that May 2019 is fully paid according to his system.He ask me if i can hold for a moment so he can double check where is the arrears coming from.He came back after few minutes without any verification and he confirmed that he escalated the investigation to Administration department to check further the error.

My concern is that if the consultant(Myburgh Fallen)she didnt think twice to confirm incorrect information without back up evidence.how many times they have been doing this to other people?I feel this bank is so wicked when iyt comes to charging people extra cash.

Consultant Ntokozo Ntsele advise me the turnaround to do investigation is 7 working days.im worried that on the 25th November the debit is going to go out of my account again.And i will find myself running around trying to get my refund and asking for recon of my account.which it will take forever to be sorted.

Im not willing to go through such inconvience experience with FNB for the second time.Hellopeter im escalating this issue to you to assist me this to be sorted immediately.I want a full recon of this account and my money back.

Kindly assist as im running out of options to sort this challenge

regards