FNB incorrect vouchers

Still don’t have my Roblox voucher or a refund.

FNB is denying responsibility in issuing the incorrect voucher and have sent to me communicate with Roblox.

Roblox explained that they cannot assist as the voucher provided doesn’t belong to them and have reverted me back to the retailer- fnb.

So 20 days later and still no voucher or refund and no answers?

Highly disappointed in fnb customer service.

No one taking responsibility

Wasted R1049