FNB - Incorrect account balances reflecting for over a month

So, apart from FNB having an issue where credit cards (use encouraged for ebucks) were all of a sudden blocked without notice (people got stuck at garages being unable to pay for their fuel), they sent a notification about a month ago about balances reflecting incorrectly on accounts (especially related to investment accounts). My account balance when clicking the "net worth" option is incorrect for about a month now.

I have tried their secure chat on the app (#799 in queue), when I get through I get a number to dial. I dial the number and get rerouted about 3 times, explaining the issue each time. Eventually get an email address and get asked to email print screen images of the issue to *** which I send through (this was 8 days ago). Till now, the issue is not fixed and I have received no correspondence of any sort from Bonolo or FNB.

They usually respond on HelloPeter - so I am listing my issue here. Thanks!