FNB Inconveniencing clients due to their own inadequacy.

Have been using the app and online banking since I moved back to FNB (from Nedbank) in April this year. This weekend my bank account no longer shows as an account listed on the app or online.

I call to rectify this issue but fail the verification???!!! and now I have to go visit an FNB branch. I fail to understand why I am being inconvenienced due to FNB's incompetency.

The last time I was in a branch (Claremont) was in April when it took me 65 minutes before speaking to one of your consultants to open my account. I do not think I am ready to relive that trauma any time soon.

I can apply for credit cards, take out personal loans and overdrafts all while sitting at home but for FNB to fix FNB's error I have to go in the branch?

Please assist!!

Call Reference: RG ********** 4249 - Amaan