Fnb inconvenience and failure to give correct or accurate feedback

Very bad, *********, unprofessional, inconsiderate, worst experience ever. Firstly I generated a proof of account on my banking app, it generated the incorrect one - closed account and then that resulted in me not recieving the funds from the sender who was my uncles wife in Lesotho (that money was to be used for the funeral of my aunt). My uncle had to wait for the money to bounce back into his account on Friday. Then he made another payment that after the welkom FNB branch told me the proof of account was incorrect and they provided with the correct one. Then this payment also didn't reflect on my account, when I again went to the bank another town I was told my account was on hold as they needed my ID and proof of address I provided. Then the money was released - then on Thurs I made a payshap payment of R15000 to my Capitec account the transaction showed it had failed. Went to the bank again then I was put through the phone but I was transferred to different agents that couldn't assist or then the lines kept on cutting. then I used their chat system where I was told to wait for 12 hrs from time of payment then after the 12 hrs I made a follow-up again I was given another turnaround time of up to 48 hrs, It's Monday today the 24 August 2026 still there is no money there is no feedback. when I do the follow up as they said they have escalated the matter then I hear there was no escalation and that I have to wait for 5 working days for feedback. I was given contradiction feedback, the inconvenience caused be to borrow money for the burial of my aunt.