FNB InContantact Fails for the 3rd time this Year

Our Company relies on FNB InContact notifications to sell products online This service is offline for over 3 Days now. No one in FNB can Assist or give answers. This time when I report this on Day One, the only feedback I received was "They will check and advise in a bit." Over Nomourios emails to them over the weekend the only feedback this morning was "Kindly note the absent incontact notifications are being investigated and I will provide update during the course of today pending the feedback from the Incontact team." 3 Days Later. This Is totally Unacceptable that they deemed a Global InContact service failure as poorly as this, Thousands of Customers rely on this service, and to have it fail for more than 3 days is a total lack of service delivery as promised. Their business assistance is only available during normal working hours and No support on weekends. This is the 3rd time this year that this happens and the last time it took days to fix. Absolutely the worst service, among the other top Banks. Should this not have been handed over to the InContact team on Day one? We Deel with Many Banks and at the moment FNB is at the bottom of Trusted Banks.