LM
Len M

1 reviews | Active since Dec 2019

04 Dec 2019, 11:41

FNB InContact Cellphone Provider

FNB says: How can we help you? I say: You don't! You don't help me at all! FNB In Contact Cellphone provider that is! I made a bíg mistake of subscribing to this joke that is FNB InContact because the promise is that I will receive an amount of FREE Voice, SMS and Data every month. I had a terrible experience trying to port my old 072 Vodacom number to FNB InContact. After lots of time wasted on the telephone (landline) it was eventually done. Great! Now... I've nót received my "automatically" supp**** cellphone benefits, as promised, since September, YET! Every month I have to phone, via landline, and after these rather heated verbal combats, if I'm lucky, I get it after those in charge have decided that all my accounts are up to date I'm not naughty, and I'm just an irritated old man who is very unhappy because he didn't get what was promised to him. In other words, I'm actually a nice old man, because my grand children says so! Why did I cause all this frustration to myself? Because I thought after about 40yrs of banking with Barclays who became FNB, I can trust FNB InContact Cellphone provider to be the same. After all, they ask: How Can We Help You? Be warned, dear reader, Don't, don't make the same mistake I made!!!

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Dec 2019, 14:07
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is   ***NF

Regards

 Hello Peter Complaints Team 

*** 
LM
Len M's update06 Dec 2019, 17:11
Reviewer Update
Further the saga of FNB InContact Cellphone Provider.
After I posted on Hello Peter on 4Dec 20 in connection with the poor service received, I was promptly contacted that my complaint was logged. I see no mention of anything to relieve my anguish of no receipt of the benefits promised to me by FNB InContact. Well, here's the truth, it seems as if InContact is not worried about happy customers because up to now, still no benefits!
Oh, what to do? More patience from my side? When am I allowed to get what is promised to me InContact?
You get first price for *********** service, or non-existing service!
Poor show!!!
Again, I warn you dear reader, stay away, avoid this joke that is FNB InContact, like the plague!!