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tahir.jasat tahir.jasat

1 reviews | Active since Apr 2012

16 May 2016, 09:03

FNB InContact and OTP sms's are not coming through

<p>Good Day</p> <p>I have ported from Cell C to Vodacom Last week. Ever since i ported my FNB banking sms and OTP sms's are not coming through. i Have been in contact with the FNB premier department who bounce me from on department to the next but still the issue is not resolved as they clearly do not understand the issue. They have rechecked my Incontact details and cellphone banking but still nothing. I am receiving all other SMS's except FNB. I have researched the issue online and believe this has occured in the past with a few users due to routing table issues. Please can you assist in this regard to verify and correct the routing with the IT department.</p> <p>Thank You</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 May 2016, 10:29
Official
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. A formal complaint has been logged on your behalf and the reference number is 922880. Regards Complaints Resolution Daffnie Govender Email address: *** Tel number: *** (option one)