FNB incompotence is asstounding

what is the problem with this organization, their staff are getting worse by the day, *********** and unhelpful is an under statement, you have the facility to sort out you issues via a secure chat on your app yet this has never been more frustrating dealing with this because the staff are not interested and just waste your time and data trying to do this, i have today sat waiting for a Nkululeko for 10 mins to acknowledge and reply to a query, wow FNB you are doing your utmost to loose clients