FNB- *********** time wasters!

FNB in their infinite wisdom decided to freeze my business account yesterday apparently due to me not sending FICA documents. Despite the fact that i didn't receive any form of communication that the docs were needed. When i called them yesterday I was shoved from pillar to post. Not a single department knew who could uplift a FICA frozen business account. I was on the line to them for 1hr 58 minutes, being cut off by them twice. I turned to my Private Wealth personal banker who put me onto my business banker. I sent them all the documents required yet the account has not as yet been lifted. Its impossible to run a business without a bank account and the absolute incompetence shown by FNB is pathetic. I wasted a large part of my day and am very frustrated with how little they care. I have a big business profile with the bank and they can certainly not consider my accounts as insignificant. Poor show indeed!