FNB *********** SUPPORT AT MSSERVICES / MSFINANCE / MSCARE

*********** SUPPORT AT MSSUPPORT / MSFINANCE / MSCARE

I send a request on the 21st February 2022 with all the necessary forms and instructions to change a simple email address, as we had an email address change in the company, to receive the card statements for our business on a monthly basis. The feedback i got after I did another follow up on the 24th February 2022 is reference nrs for my request and to inform me it will take about 3 - 5 working days to do the change. Again after that i did a few follow ups one from Nasiphi Matiwana on the 8th March 2022 with an instruction "Kindly assist with the below." and no follow ups from her side to ensure that the request was actioned.

Besides that you get these stupid auto replies asking for the information which was already forwarded to them and then it seems like the employees at the division must all go for reading courses as they inform me that the address was changed but needles to say it is still the old address. Nothing was done to make the necessary change. Where is the Managers and Supervisors that must sign off to ensure the request is actioned correctly. I went through a similar exercise when i want to change the names on our card machines to the new name. Hope the right people at FNB will read this complaint and give me feedback as too when my query will be resolved. On one of the emails it stipulates for any unresolved queries an email can be escalated to mscare. Did not even get a response from them - so much for escalation!!

NEW SOUTH AFRICA = NO SERVICE !!