FNB *********** staff and exorbitant pricing fees

On my FNB app in Oct 2018- it popped up that I was offered to be part of the private clients. I erroneous clicked on the tab on my cellphone banking and joined private clients. Immediately I went onto the FNB secure chat and asked the consultant to change my account to the way it was prior to the mistake. She confirmed it was done but pro rata fees were charged due to the upgrade (approx R200) i accepted it, it was an error.

In the month of November and December I was charged higher fees but did not investigate.

In January 2019, I called in to find out what was going on with my account- i was apparently being charged out of bundle rates since October 2018 due to FNB employees not doing what was requested from them. I am now on the losing end of more than R1.2k on additional fees due to *********** employees.

I really wonder how many other people this happened too because of how FNB structures there app and out of bundle structures.

I am in total disbelief- I have always spoken highly of FNB and their service- not anymore!