FNB *********** SERVICE AND CONSULTANTS

I've been having FNB Life Insurance for over 10 years!

I wanted to make changes on my policy and their *********** CONSULTANTS keep transferring me between two departments, Homeloans department and FNB Insurance department and no one absolutely has an answer for this. Few of these consultants are Thabang, Maxime, Thabiso, Lwandile, only to mention a few!!!

I cornered Maxine not to transfer me into another department as I'm demanding answers for my enquiry and she opted to escalate the matter to TOP MANAGEMENT as she put it, wrote an email while I was on the phone. She told me response time will be between 24 to 48hrs. 3 weeks later, no response whatsoever from FNB!!!

Today, 8th March I decide to revisit the matter out of frustration to cancel this whole policy and automated machine let me to option 4 for Cancellations and I selected that. And then the consultant tells me he can't cancel the policy as he is exposed to LIMITED POLICIES that I don't even know of. He then said he wants to transfer me to ANOTHER CANCELLATION DEPARTMENT and I got irritated and told him I selected the The cancellation department on the automated machine so which other department is he talking about. He asked to call the department himself so that he makes sure I speak to the right person in the right department and asks me to hold on. To my surprise as I'm holding to speak to someone, I'm asked to rate the services and of course I selected very poor service (which is an under statement) and the phone hung up immediately after that.

I called back again and another consultant picked up the phone and also cut my call and an automated machine asked me to rate services again.

Maybe I should just report this issue to the Ombudsman since I have a track record of this nonsense service I've been receiving from them!

The SERVICES AT FNB SUCKS AND IM CONSIDERING TO EVEN CHANGE THE ENTIRE BANK ACCOUNT