PM
Phumla M
1 reviews | Active since Jun 2018
03 Dec 2018, 18:49
FNB *********** Service
The staff at Fnb Florida Durban lack the s**** and the knowledge on how to assist and treat their clients. My husband deposited an amount of R4600.00 into a FNB ATM at 14:09 on the 30/11/2018, while he was depositing the machine went on the service mode, by his understanding the is ATM custodians at the branch. By my husband surprise when he asked for assistance the ladies that were present at a time had no clue how to assist him or even try. They were inconsiderate and unwilling to attend his matter. Even now He is still trying to get assistance but nothing. Is this the service we must accept because the is no more tellers in the bank?
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
04 Dec 2018, 08:53Good day Phumla Mlangeni,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply04 Dec 2018, 08:53
Official
Good day Phumla Mlangeni,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)