FNB *********** service

Struggling to reverse payment made to inactive credit card. All the procedures and different contact methods make the process frustrating. I am sick and tired of this bad service. I have been of debt counselling from 2018 and my credit card account is still not removed from my profile. I want the correct person from the correct department to contact me within 24 hours to resolve this. I refuse to stand in a line at the bank and use my phone time to try and resolve this issue. I am a loyal client and I will not struggle with this incompetence.