FNB *********** Home Loan Agent

I app**** for a home loan using the FNB app, the process was a bit confusing and as a result I incorrectly assigned my expenses in the other column, the FNB agent who was handling my application requested I complete an Income and Expenditure document sign it and send it back, which I did, however I suspect that document was not used as my bond was not fully approved even though I can more than afford the monthly repayment!

Furthermore dealing with my agent has been so unprofessional, he does not answer his work telephone nor does he answer his cell phone and neither does he reply to my emails! In his last email and I quote "Please be advised that I have referred the application to the senior credit manager to grant 100% Loan to Value and I will have final verdict on matter by tomorrow morning." Well morning has long passed and the agent does not seem to be keeping to his word! Nedbank has approved 100% bond within two working days, but on condition I move my transnational banking to Nedbank, I would like to avoid this so I’m requesting that this matter be escalated and someone take over my application who’s more competent than my current agent and I also request that the credit manager please contact me to talk me through what expenses they have captured of mine so we can fix the issues and have the application approved.

Please help to turn my bad experience to a positive one!