FNB: *********** Customer Relations consultant

I logged a complaint with a very rude/abrupt Customer Relations consultant, Desire, on 29 May 2015. I asked her for feedback and to have my issue sorted out before the next CellC deduction date (I have an issue with the cell phones FNB sells on behalf of CellC). I have heard nothing of her since. I was under the impression that the \Customer Relations"consultant will actually do her job and resolve a customer's complaint/query or at least give feedback. The other problem I have is that the Sales consultant initially said that the cell phone will be R100 per month"