FNB *********** banking system and service

*********** banking system and service

Logged into my FNB account from my computer and asked for a inquiry on my personal account making use of the "chat to a team of bankers option".

I was told that assistance will not be given to me as my device is not verified, and are urged to make a payment of R300 to verify my device. (a computer I have been using for more than 5 years).

After I was refused to be assisted, I inquired for a manager to contact me or the details of a manager I could contact with regards to the urgent matter. I was told that a email was sent to the manager and I have to wait for the manager to get back to me regarding the matter. Any additional number was refused to be given as I was told they are not allowed to give contact details of a manager. This was around 8am this morning 2020-04-20. I am issuing this official complaint at 3;45pm after not receiving any feedback in any way, from anyone.

I can not contact FNB (and have tried 3 numbers) as I have to verify myself with my ID and on a banking app which I do not have and will not download due to security reasons as experienced before with FNB.

Still to date, the problem I inquired about on my personal account still persists with numerous issues I have encountered trying to make payments and send money.

Your "chat to bankers" system does not work as the services offered by the assistants are so limited, I might as well speak to a automated system for assistance. a Single inquiry lasts between 30-45min as it takes the assistant sometimes more than 10 minutes to respond.

Your FNB system itself is unreliable with bugs and maintenance issues making it unreliable considering you have control of my finances.

You withhold valuable information being silent about your maintenance issues, and accessibility to the fnb system.

Ivan Mtshali is the manager who was suppose to contact me, but never heard from this person in any way. (phone call, email or sms) .

This have been one of many bad experiences I have had with FNB and will definitely be looking at changing to a different bank.