1 reviews | Active since Aug 2015
Fnb *********** bank
<p>So fnb debited my acc more than a month and half later than its due. Now the problem is that within that time frame I've had funds in my account and according to my conversation with branch consultant, if there are no funds available on the debit date, the bank will then debit the amount the very next time funds are in my account. </p> <p>I called in on the 17/02/2017 when my account was double debited. Only to be spoken to by a rude and unhelpful consultant who cut the call on me when I asked to speak to his manager. Then today 21/02/2017 (4days later) a quality control analyst calls me and says that he called because of the wrongful manner in which I was treated. He then transferred me to a consultant who was equally as rude and uninterested in assisting me with my problem. This consultants name is Demi. I am disgusted in the manner in which fnb and its staff operate and even more so the ********* and inconvenient manner that fnb wrongfully takes money from our accounts.</p>
Good day Mr. wesleyand candice
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. wesleyand candice
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
