FNB *********** and Poor Service Delivery (doest fix their mistakes)

I've ordered a credit card. I've been waiting for it over two weeks. They have delived it to the wrong address. They refuse to resend it to the place we agreed apon. They did not communicate with me that is was delivered (even though it's to the wrong address). I had to call in and the agent says I must log onto my app and correct it. There is no sense of urgency to assist. I must not create a new order.