FNB *********** and has ridiculous processes

Since June 2014 I have been trying to update FICA compliance on my Trust account, first with Business Banking who never responded, and this month from KYC a new list of documents required including those already sent. I have sent back 8 emails with documents, phoned more than 8 times, spent 2 hours at the bank today, but everytime new requests are made for other documents. Now my account is frozen. I am not allowed to get the phone number to contact this person at KYC, and to top it all I am told today at the bank that non compliance is because I have not submitted CIPC documents. Surely the bank should know that a trust has no CIPC documents, but a letter of Authority from the High Court. How is it possible to ever achieve compliance with such ineptitude????? In the meantime I cannot access my money. FNB your processes are taken out of context, your branch staff without authority, you personnel unskilled, This is insane!!!!!!