PG
Paulo G
1 reviews | Active since Mar 2021
02 Mar 2021, 07:02
Fnb *********** and *****
Been having an issue with fnb taking data off my sim cards every night at midnight even when my phone is on wifi and mobile data is switched off. When i phoned them 9 days ago to clarify why this data is coming off my bundle they couldent give me an answer. They said someone from admin will phone me back. They phoned back and then still couldn't give me a answer on why there is data coming off my account. They then said they will have to request the records from there service provider (cell c). Its 4 days later and not a word.
To make it even worse the one sim card i asked them to stop from going out off bundle they just completely stripped of all talk time and data.
They are completely ***********!
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Paulo G's updateReviewer Update
16 Mar 2021, 12:40Update
After my complaint FNB was very quick to send a mail to tell me that my complaint has been prioritised. After a few days they said they couldn't get hold of me on my phone number provided. They did not even attempt call me. They then closed the case and said it was handled. I had to phone them again to try and sort it out.
Long story short its still not sorted out and i have canceled my contract with FNB. If you are looking for a new service provider steer clear of FNB connect
After my complaint FNB was very quick to send a mail to tell me that my complaint has been prioritised. After a few days they said they couldn't get hold of me on my phone number provided. They did not even attempt call me. They then closed the case and said it was handled. I had to phone them again to try and sort it out.
Long story short its still not sorted out and i have canceled my contract with FNB. If you are looking for a new service provider steer clear of FNB connect
PG
Paulo G's update16 Mar 2021, 12:40
Reviewer Update
Update
After my complaint FNB was very quick to send a mail to tell me that my complaint has been prioritised. After a few days they said they couldn't get hold of me on my phone number provided. They did not even attempt call me. They then closed the case and said it was handled. I had to phone them again to try and sort it out.
Long story short its still not sorted out and i have canceled my contract with FNB. If you are looking for a new service provider steer clear of FNB connect
After my complaint FNB was very quick to send a mail to tell me that my complaint has been prioritised. After a few days they said they couldn't get hold of me on my phone number provided. They did not even attempt call me. They then closed the case and said it was handled. I had to phone them again to try and sort it out.
Long story short its still not sorted out and i have canceled my contract with FNB. If you are looking for a new service provider steer clear of FNB connect