1 reviews | Active since Sept 2015
FNB *********** AND DISHONEST.
I had a device insured by FNB device insurance for years. It took me one year to get the insurance cancelled.??? Finally after sending nasty emails i received written confirmation that the insurance is now cancelled on the 08.12.2017. Also they agreed to refund me with 12 months premiums witch ads up to R958.20 . This money will be paid into my bank account within 21 days as per Thulisile Kaluba. I ask about this on the 15.01.2018 via email only to be reminded that it takes 21 days by T Kaluba. I rep**** that we are currently on 41 days and my statement shows 11 months and not 12 as agreed. Do i still pay????. Still waiting for feedback.
I feel FNB is dishonest in that they kept on taking money every month of my account, after making an issue they, not me THEY FNB said they will refund me 12 premiums. This is now 2 months ago. I am being ignored by this company like i am a piece of rubish and i am getting sick and tired off it. I started using my Absa account again and the rewards are great.
I am reminded on a daily basis that my account is overdrawn with R180 and that i will be monitored, etc. Pay the money YOU took from me, then my account will be fine.
Hello JURIEHORN ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello JURIEHORN ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
