FNB *********** again

As it seems that the only time FNB assists me with my complaint it when i list them on Hello peter - I am back. On the 28th February 2015 - I purchased goods at the food *****s market. FNB declined the transaction but still deducted the money out of my account. The money is in 'awaiting authorisation\on my account. On monday 2nd March and filled out the Debit card disputes form and returned it to FNB. I have since then made six phones calls and to date my R900 has not been returned. When you call premier banking you get told that the disputes department does not have a phone number. Four people have ?escalated my dispute and yet I still do not have my money back. As i type this i am holding onto the phone waiting for my money - i will hold on all day and probably still have to put this phone down witout my money being reversed. FNB is a bunch of *******! "