FNB *********** again

As it seems that the only time FNB assists me with my complaint it when i list them on Hello peter . On the 25th september 2015 - I purchased goods at the boesmanland biltong canal walk. FNB declined the transaction but still deducted the money out of my account. The money is in 'awaiting authorisation\on my account. On 17th October 2015 went into fnb branch and filled out the Debit card disputes form and returned it to FNB. I have since then made six phones calls and no resolution. When you call premier banking you get told that the disputes department does not have a phone number.two people have ?escalated my dispute and yet I still do not have my money back. As i type this i am holding onto the phone waiting for my money - i will hold on all day and probably still have to put this phone down without my money being reversed