FNB ***********

I would like to complain about the way FNB credit card ***** has treated me. I first get 3 phone calls from a machine telling me there is suspected ***** on my credit card. So I go on your App to speak to the team of bankers that could help me. Turns out they can't help and put me through to the credit card ***** people on the App. They also can't help and tell me to call *** which is the CARD ***** FOLLOW UPS DEPT. Also the wrong number and the wrong people to talk to so they put me through to *** the EARLY DETECTION DEPT. They could only look at debit card *****. I did state up front it was credit card *****. They put me through to the same automated call that called me in the first place which is *** where I got the same machine message. When I entered my telephone number it could not retrieve my information and I had to give all my personal information to the agent Kyle Africa, He was more useless than the machine I spoke to. You could replace him with a machine. In the end all I had to do was confirm that I made a transaction with Quench. What a waste of my time. Why do you not protect me with insisting that all vendors that want to transact with FNB require a OTP to be issued. Instead you make it my problem and waste my time. In future if you think a transaction is suspicious then please do not process it. The problem with the credit card system is the vendors have all the power and the poor customer has no control. I don't understand why you queried the transaction with Quench and not Mr Delivery. If you do not receive a OTP from me then the transaction is not valid and should not be processed. Please decline all of them.