HM
Happy M

1 reviews | Active since Jul 2018

28 Aug 2018, 16:23

FNB ***********

FNB declined my bond application because i have been a victim of a ***** identity.I am the one who listed my details with the south african ***** department because my wallet was ****** and people committed ***** using my identity.FNB doesn’t do proper investigations, this was done to protect me. So every time someone applies for credit in my name, I need to be contacted to provide them with a reference number as a form of verification to ensure that no ***** gets committed if it’s not me who app****. All major banks made contact with me to get my reference number but FNB just decided to declined without even verifying why my details were listed with ITC for *****.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Aug 2018, 08:44
Official

Good Day Happy Makola ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***