IP
Ilona P
1 reviews | Active since Mar 2016
15 Mar 2016, 12:04
FNB - ***********
I just want to change the date of my RCL and after phoning and phoning, they just keep putting me through. They then told me to go to the branch. The branch told me that they cannot do it and I must phone them.<br> <br> I phoned them again and the lady said she will phone me when she is done but she said the BANK DOES NOT ISSUE ANY CONFIRMATIONS!<br> <br> Also, when I tried to open an overdraft and I got the online documents and it was approved, they opened a cheque account. They told me I must pay fees on the account or I MUST GO THE BANK TO CLOSE IT. BUT I DID NOT OPEN IT!!!!<br> <br> <br> I WOULD LIKE TO ENCOURAGE EVERYONE TO WANTS TO OPEN AN ACCOUNT TO REFRAIN FROM DOING IT WITH FNB.
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Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
15 Mar 2016, 12:36Hello IlonaDuPlessis,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 888656 and 888688.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 888656 and 888688.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply15 Mar 2016, 12:36
Official
Hello IlonaDuPlessis,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 888656 and 888688.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 888656 and 888688.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
