FNB ***********

This is my first time sharing a complaint on this site I have been a FNB client for many years My cellphone broke and I acquired a new one and as part of the setup loaded the FNB app Since Friday 23 October most functionality on my banking app was lost. On Friday I spent more than three hours talking to dozens of people at FNB to resolve the problem. On Saturday 24 October I spent another 4 hours, this is now more than 7 hours in total!!!!, with no proper help. I insisted to talk to somebody more competent to help me. I was promised somebody would call me, I was talking to Fina at the time. Despite me predicting nobody would call, Fina promised somebody would. At this stage no calls would go through to FNB. My honest impression is that the call center has the ability to identify incoming calls and will just not answer. I'm totally disgusted with FNB. They are nice when everything goes well, but totally useless and unprepared to help when a real problem presents itself.