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Lorna O

1 reviews | Active since Jun 2020

21 Jul 2022, 11:14

FNB INCOMPETENCE STRIKES AGAIN!

Why is it that I have to resort to this platform every time I have a problem. It has now been over week and I cannot login to the business account of the company I work for. This is the error message I get: "Please note An error has occurred with your user profile, you will not be able to login currently. Kindly contact us so that we can resolve this temporary error for you.

Please contact ***"

I phoned the number given, they couldn't help me. They said they would get someone to call me. They did, the next day! She couldn't actually tell me what the problem is, but said I would have to get the company owners to sign a form that she would send. I finally managed to get the signatures from said very busy company owners yesterday. Info I might add that the bank already has! I waited 4 hours and tried to login: same error message. I phoned and was told it would take another 5 working days for the problem to be resolved. I have contacted my local branch, where the account is held, and have had no response. This morning I still can't login. THIS IS A BUSINESS, I AM A BOOKKEEPER, I BEED TO ACCESS THE BANK ACCOUNT IN ORDER TO DO MY WORK, I HAVE DEADLINES TO MEET AND CANNOT ACHIEVE THEM!!!! SORT THIS OUT FNB I AM SICK OF THIS BANK!!!

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Replies (2)
LO
Lorna O's update22 Jul 2022, 08:09
Reviewer Update
I would just like to write a short follow up to the above. Firstly, apologies to the people at my local branch. They had responded, but my email for some reason didn't pick it up. They are doing their best to try sort this out. But seem to be struggling as the paperwork that I sent through, as requested, seems to have disappeared. But so far they are the only people actually actively helping with the problem. I still cannot login and now am even more frantic and further behind in my work. If someone could actually let me know what the problem is then we can resolve it, but no-one seems to be able to actually tell me!
LO
Lorna O's update23 Jul 2022, 20:24
Reviewer Update
And it has now been more than 48 hours since my first message. So far I have not been contacted by anyone from FNB as they said they would. Apart from the helpful people at my local branch, but it seems their hands are also tied. And I still cannot get into my banking profile. And I still have not been told what the actual problem is. DISGUSTING FNB, SHAME ON YOU