Hellopeter
Share Your Experience
nS
nadia S

1 reviews | Active since Jun 2017

15 Dec 2020, 08:42

FNB INCOMPETENCE IS INFURIATING!

I am so exhausted with having to fight with a bank who is supposed to be on top of things...as if surviving a pandemic is not taxing enough! Since end of September my debits covered by FNBlife have still been deducted from my personal account which due to not earning an income results in debits being returned and being charged a whopping R110 per returned debit. Consultants at FNBlife says the issue does not lay with them as the Loans department are supposed to cancel the debits and reverse the charges...low and behold when speaking to consultant in loan department, the blame gets shifted to FNBlife... I DO NOT WORK FOR YOUR INSTITUTION, SO CAN SOMEONE PLEASE TAKE RESPONSIBILITY AND RECTIFY THIS MATTER?! My personal account is sitting at risk management thanks to the bank's incompetence and really, sitting on the phone trying to sort this matter just racks up a phone bill I am already battling with let alone trying to survive! GET YOUR ACT TOGETHER FNB!

0
Replies (1)
nS
nadia S's update16 Dec 2020, 22:09
Reviewer Update
So a consultant calls me to say that my debit orders cannot be stopped and charges cannot be reversed! This after the back and forth of blame from one department to another...When I told her it was done in the past she tells me no it wasn't, yet I went back and checked and lo and behold, the charges were reversed previously and debit orders were stopped! I cannot believe that an institution like FNB would have the gall to kick what was once a client in good standing further into the ground with charges like this! IT IS ABSOLUTELY PATHETIC AND WOULD BE INTERESTING TO SEE HOW MANY OTHER CLIENTS ARE RECEIVING SUCH DISAPPOINTING SERVICE. SHAME ON YOU FNB!