FNB incompetence

My 19 year old daughter app**** online for a new account on the 2nd of September 2021, which included the activation of her online banking profile and submission of her ID document. To date she still does not have access to an account despite the couriers contacting her to say that they have her card but cannot deliver since FNB has not activated the account. After numerous calls and emails, she cannot get assistance. Today was the last straw, with an *********** and dismissive client services representative who decided to put my daughter on hold for a lengthy period, and this was after 4 previous calls with no resolution. FNB clearly does not value all their clients and more junior account applicants are irrelevant to their business. She tried logging a complaint on the website but she was unable to submit (Please check your website FNB) How do they expect to attract new clients with such bad service?