FNB incompetence endangering and inconvenience to personal needs

FNB incompetency causes significant problems and risks for my child, resulting in inconvenience.

So my teenage child is on a school tour and requires a card to pay for ad-hoc purchases. Now FNB royally F#cked up, not once but more than once now!!

I app**** for a youth account over a week before my child left for the tour. AND specifically stated that I would prefer collection at the same Branch. I waited a good 5 working days to go back to the branch, ONLY to be told there is no card and that the branch had no instructions for the card. The second branch assistant phoned the courier, but also the courier had no instructions for the delivery. End Result, I did not have the card ready to give to my child to take on tour.

Now comes second F-UP by FNB!! So now not having the card, I had no option but to give my child the Credit Card I have for emergencies. Sunday (25 Sept) I checked my CC balance and it states that the available is R0.00, I transferred another R1000+ to get it to update the available balance, but nothing changes, it stays on R0.00 !!! I am of the opinion now that your agent at the branch has gone and done something to my account.

THIS IS NOW A VERY SERIOUS ISSUE as my child is sitting with a card that is of no use. You (FNB) completely F#ced UP my request to open an account and Follow ORDERS to get the Card delivered so I can COLLECT it at Menlyn Maine. You then go an F-UP my standing Credit Card account which I had to use in view of the fact that you (FNB) F#ckd up the process. Now my child is not able to purchase food and treats and pay for activities!!! HOW do you propose we fix this FNB !!!??? Get your act together