FNB INCOMPETENCE

Item: FNB (First National Bank)
Rating: 1
Author: Franco Rabé

I would just like to congratulate FNB with being totally *********** and UNWILLING to help their customers with bank related issues.

After many a call, transfer from one consultant to the other and being hung up on it seems that FNB just doesn't know what they are doing. No-one is able to help me or even has the faintest idea of why I wont be able to do Inter Account Transfers and keep getting an error code 217, the just don't know what it means and I just get transferred from the one consultant to the other. The INCOMPETENCE is mind blowing!!!

It seems that as long as FNB received their monthly payments and fees that the could not care less about their clients.

Thank you FNB for the service! You are certainly leading by example. It is just a shame that is is the wrong one.

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

03 Dec 2019, 12:57

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply03 Dec 2019, 12:57

Official

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***