FNB incompetence

Fnb messed up, now I have to be patient as I've been getting nothing but the run around from them. First they couldn't send me my card because of something on FNBs side. Then when I phoned , I kept being transferred and put on hold for 20 min at a time wasting my time and airtime. This morning I have wasted an hour on the secured chat again trying to resolve this and then FNB has the audacity to tell me 3-5 working days? Yet they were very quick to incorrectly take money from my account?