FNB incompetence

I am stuck yet again with the FNB ATM in Rosebank mall swallowing R28 000 of my money when I tried to make a deposit. I was depositing a total amount of R40 000 in two deposits so I have two different receipts/ cases. I have had countless issues like this that haven’t been resolved in the past but I am putting my foot down with this one. I’ve had enough! I am a private wealth client and I’ve said this before but I am so close to changing providers! I have stood in line endangering myself during this Covid 19 pandemic and I’m sick of going through this time and time again. I have finally submitted a claim form in the branch. FNB you are wasting loyal clients’ time, wasting resources and slowly ruining your reputation for being a top bank. This has taken well over an hour of waiting and I’m very disappointed with the level of service and efficiency in this Rosebank Mall branch as well, the staff attitude is despicable. My reference numbers are- *** and ***. The branch didn’t even bother to ask what happened she just said they’ll investigate it and she left, I’ve had to wait another half hour asking around for someone to please give me reference numbers. This service is pathetic and each minute I waste in here I think of changing providers. I am so disappointed. I expect FNB to resolve this promptly and efficiently.