MM
Maxine M
1 reviews | Active since Jul 2019
17 Dec 2019, 12:37
FNB INCOMPETENCE
FNB Bedfordview seriously needs to address the issue of having only one or max two tellers to serve clients. I sat for a full hour and I was the 3rd person in the que with only one teller open. I don't understand why they do not have bulk tellers like other banks do . . . . Today I'm probably 10th in the que and there are only two of the four tellers open and I anticipate I'll be here for at least 3 hours. So annoyed right now. . .
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Replies (2)
FNB (First National Bank)'s replyOfficial
17 Dec 2019, 15:24Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply17 Dec 2019, 15:24
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
***
MM
Maxine M's updateReviewer Update
28 Dec 2019, 14:32I would like to thank the manager from the bedfordview branch for calling me with regards to my complaint. I however would like to point out that my issue was NOT with the branch manager but rather with FNB as a whole. You do not have bulk tellers and that's my issue. You can not have normal deposits share tellers with bulk tellers and forex all in one, then have two or at most three tellers at any given moment. So in as much as I appreciate the effort the manager made on the day it didn't help that the only two tellers open were then occupied by clients who apparently were going to be there for quite some time and they weren't depositing. FNB my issue is with you as a company NOT the branch. . .
MM
Maxine M's update28 Dec 2019, 14:32
Reviewer Update
I would like to thank the manager from the bedfordview branch for calling me with regards to my complaint. I however would like to point out that my issue was NOT with the branch manager but rather with FNB as a whole. You do not have bulk tellers and that's my issue. You can not have normal deposits share tellers with bulk tellers and forex all in one, then have two or at most three tellers at any given moment. So in as much as I appreciate the effort the manager made on the day it didn't help that the only two tellers open were then occupied by clients who apparently were going to be there for quite some time and they weren't depositing. FNB my issue is with you as a company NOT the branch. . .