FNB = Incompetence and Tardy Service

This is the last straw! After being offered a home loan form FNB we were required to transfer all our transactional accounts to FNB. We changed our accounts on the 20th of April and have had nothing but error after error - our forms were filled out online but documented incorrectly, wrong ID numbers etc. The responsible employee neglected to send any of our information to the debit order switching facilities and the credit card departments to finalise the credit card details/limits and pay back options! I still can't even USE my credit card after sitting in the bank and finalising everything for 2 hours! Various other services that we signed up for were also NOT finalised and the departments have no records of our documents. To top it all off, we have received notification that \Policy cannot be ceded to FNB. Customer is in arrears with R226.00 which is one month's premium"! But we are not in arrears and FNB have documented the incorrect monthly premium! We have been waiting for proceed form the bank for far too long with far too many errors due to incompetence and negligence"""