FNB incompetence and lack of service

All potential clients do not join FNB if you want excellence in Client service. Tygervalley branch. Insert my card into YOUR Atm machine which just suddenly goes blank and reflects an in service message. Knocking on your door a big black guy comes to help. I tell him the issue and tries to get help. I wait at the door as minutes tick by. Eventually a lady appears only to tell me they can't find my card. I'm requested to hand over my ID card. Im left at the door for another few minutes. A guy comes out to tell me that they can't give me what I need - namely my bank card. How is this service? I'm stuck for the weekend, had no cash to pay for parking ticket. Disgraceful that in my time of need I'm let down once again. Just too many times. FNB does not care.