FNB Incompetence!!

Last Monday I went into FNB to reverse a debit order and was told to wait 3 days. When I lodged a complaint on hellopeter, I was contacted by FNB and told to wait until Monday as it takes 5 working days. Today, still NOTHING and the Call centre operator I spoke to does not seem to pick up ANY debit order reversal!! And I hung on for 15 min and again just music! FNB does NOT care for its small clients!!