FNB Incompetence

I had a ***** attempt about a month and a half ago. I called in and reported the incident, the consultant cancelled my cheque but failed to issue me with a new card, so to date I don't have a card. When I called in requesting a card, the consultant assisting me was just beyond useless. I told her the card can be sent to the Kenilworth branch, to which she said that she cannot pick up the branch. Then I said, okay then send it to the Claremont branch, to which she told me was closed down, yet when I drove pass the day before I drove pass the Claremont branch and it was open. The I said fine, then courier it to me which she then t-shirt fee that there would be a few involved. Why must I pay for a card that 1) should have been issued when the card was cancelled or 2) the fact that she can't pick up the mentioned branch and now that becomes my problem. I try calling fnb and I just get transferred from one person to another - they simpmy just wasted my time, my minutes and I still don't have a card. I'm very disappointed in Fnb, very disappointed.