1 reviews | Active since Sept 2016
FNB incompetence
<p>I have for the past few months had unauthorized debit orders on my account. I have informed the bank even sent an email to a private banker to which they have not responded. It is not enough that they reverse the debit orders because you get charged for every reversal which is not my fault but theirs for accepting debit orders without their client authorization. 2. I have a loan with them and have given them an instruction to debit on the 29th of each month and they have decided to inconvenience me by taking my money today when I get paid tomorrow. I need money as I have things to do today. FNB must pay that money today as I am not prepared to pay extra fees to the people I owe because of their doing!</p>
Good Day Mrs Funani,
Kindly be advised that I have logged a formal complaint again on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day Mrs Funani,
Kindly be advised that I have logged a formal complaint again on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)